Refund Policy

Last Updated: June 2026

MetawaveFX is a technology platform. Users are advised to carefully review all transactions before making payments or using financial services available through the platform.

1. General Policy

MetawaveFX strives to provide reliable services and a high-quality user experience. This Refund Policy explains the circumstances under which refunds may be considered.

2. Non-Refundable Transactions

Unless required by applicable law, the following transactions are generally non-refundable:

Trading losses incurred through market activity.
Executed trading orders and completed transactions.
Fees charged by third-party payment providers.
Services already delivered or consumed.

3. Duplicate or Incorrect Charges

If a user believes they have been charged incorrectly or more than once for the same transaction, they should contact our support team immediately.

Verified duplicate or erroneous charges may be reviewed and refunded where appropriate.

4. Unauthorized Transactions

Users must promptly report any suspected unauthorized account activity. Refund requests relating to unauthorized transactions will be investigated on a case-by-case basis.

5. Refund Review Process

To request a refund, users may be required to provide:

Account information
Transaction details
Proof of payment
Supporting documentation

Refund requests are typically reviewed within a reasonable timeframe after all required information has been received.

6. Processing of Approved Refunds

If a refund is approved, the amount will generally be returned using the original payment method, subject to payment provider policies and applicable regulations.

Processing times may vary depending on banks, card issuers, payment gateways, or financial institutions.

7. Chargebacks

Users are encouraged to contact MetawaveFX support before initiating a chargeback with their payment provider. Fraudulent or abusive chargeback activity may result in account restrictions or suspension.

8. Policy Changes

MetawaveFX reserves the right to update or modify this Refund Policy at any time. Changes will be published on this page with an updated revision date.

9. Contact Us

For questions regarding this Refund Policy or to submit a refund request, please contact us: